Support

Frequently asked questions

Billing, account safety, payments, and API automation.

Service & billing

Are credits charged if a verification fails?
No. Exactly one credit is deducted only when a Persona verification passes. If a task fails or the inquiry link expires, nothing is charged and the credit stays on your key.
How do I complete a Claude KYC / Persona verification?
Buy a credit pack on the homepage, paste your Claude Persona inquiry URL into the submission form, pick a target region, and submit. The verification completes in 90–180 seconds.
Is my Claude account at risk of being banned?
Each request runs in an isolated browser session assigned a clean native residential IP. This prevents multi-account correlation through shared fingerprints or addresses.

Payments & keys

How quickly do I get my key after paying?
TRON TRC20-USDT transfers are monitored on-chain continuously. Once your transaction confirms — typically 1–3 minutes — the token key is generated and displayed on screen.
What if I close the page during payment?
Payment orders stay valid for 15 minutes. Complete the transfer within that window and the key is emailed to the address you gave at checkout — closing the page does not affect it. If it does not arrive, check your spam folder, then email [email protected] with your transaction hash and we will reissue it.
Why must I transfer the exact amount shown?
The last four decimal places act as an order identifier. Payments are matched on-chain by exact amount, so a rounded or altered transfer cannot be attributed to your order automatically.

Developers

Is there an API for batch automation?
Yes. The API reference documents three endpoints: submit a task, poll its status, and query your remaining balance. Authentication works with a Bearer header or a plain key parameter.

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