Support
Frequently asked questions
Billing, account safety, payments, and API automation.
Service & billing
Are credits charged if a verification fails?
No. Exactly one credit is deducted only when a Persona verification
passes. If a task fails or the inquiry link expires, nothing is charged and the
credit stays on your key.
How do I complete a Claude KYC / Persona verification?
Buy a credit pack on the homepage, paste your Claude Persona
inquiry URL into the submission form, pick a target region, and submit. The
verification completes in 90–180 seconds.
Is my Claude account at risk of being banned?
Each request runs in an isolated browser session assigned a clean native
residential IP. This prevents multi-account correlation through shared
fingerprints or addresses.
Payments & keys
How quickly do I get my key after paying?
TRON TRC20-USDT transfers are monitored on-chain continuously. Once your
transaction confirms — typically 1–3 minutes — the token key is
generated and displayed on screen.
What if I close the page during payment?
Payment orders stay valid for 15 minutes. Complete the transfer within that
window and the key is emailed to the address you gave at checkout — closing
the page does not affect it. If it does not arrive, check your spam folder, then
email [email protected]
with your transaction hash and we will reissue it.
Why must I transfer the exact amount shown?
The last four decimal places act as an order identifier. Payments are matched
on-chain by exact amount, so a rounded or altered transfer cannot be attributed
to your order automatically.
Developers
Is there an API for batch automation?
Yes. The API reference documents three endpoints: submit a
task, poll its status, and query your remaining balance. Authentication works
with a Bearer header or a plain
key parameter.
Ready to run a verification?
Buy credits and submit your first Persona inquiry link in under a minute.
Claude KYC